Return & Refund Policy

Easy 30-Day Returns – No Restocking Fees

Return Eligibility

• We accept returns for both defective and non-defective products.
• Items must be returned within 30 days from the delivery date.
• Products must be unused, in new condition, and free of damage caused by the customer.
• All original packaging, tags, manuals, and accessories must be included.
• Proof of purchase (order number or confirmation email) is required.

Certain items may be non-returnable for hygiene or safety reasons. Please see the “Non-Returnable Items” section below.

Return Process

• Contact our support team within 30 days at
  contact@equipoy.com with your order number and reason for return.
• Our team will review your request and send you return instructions and the return address for our USA warehouse.
• Unless the item is defective, damaged, or we sent the wrong product,
  customers are responsible for return shipping costs.
• No restocking fees are charged for eligible returns.
• Once the returned item is received and inspected, your refund will be processed within
  5–7 business days.
• Refunds are issued to the original payment method. Original shipping fees are non-refundable
  unless the return is due to our error.

You will receive an email notification once your refund has been approved and processed.

Exchange Options

• You may request an exchange for the same product (different size/variant) or another item of equal or greater value.
• Exchanges are subject to product availability at the time of the request.
• For defective, damaged, or incorrectly shipped items,
  we cover the shipping costs for both the return and replacement.
• For standard exchanges (change of mind, wrong size ordered, etc.),
  customers are responsible for the cost of sending the item back; we ship the replacement item once the original product is received and inspected.
• The same 30-day window from the delivery date applies to all exchange requests.

Contact us at contact@equipoy.com for immediate assistance with exchanges.

Non-Returnable Items

• Items marked as “final sale” at the time of purchase.
• Gift cards or downloadable/digital products.
• Products that have been used, washed, or damaged by the customer.
• Items returned without original packaging or missing accessories.

Damaged or Incorrect Items

• If you receive a damaged, defective, or incorrect item, please contact us within
  7 days of delivery.
• Include clear photos of the product and packaging, along with your order number.
• Once confirmed, we will offer a replacement or full refund and cover all related shipping costs.